Ross Stores, Inc. is hiring: Retail Associate in Wenatchee

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus is bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience:

Success, Career growth, Teamwork, and our Commitment to Diversity, Equality & Inclusion and to the community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

Overview

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets customers in a courteous and friendly manner, treats fellow associates with respect, follows company best practices, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be assigned to perform a range of functions in all areas of the store as business needs require.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear; corrects or reports unsafe conditions to Store Leadership.
• Treats customers and associates with respect and courtesy; is friendly and professional at all times.
• Is register-trained, assists customers with merchandise, answers questions in a polite and knowledgeable manner; greets customers with eye contact and a smile throughout the store and says thank you at every register transaction.
• Provides prompt and efficient responses to customers; responds to service calls immediately; handles issues courteously and calls a member of Store Leadership when needed.
• Represents and supports the company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high-touch areas) to maintain store areas.
• Maintains a professional appearance and adheres to the dress code.
• Performs daily sizing and recovery to keep the store neat, clean, and organized according to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines, maintaining merchandise and brand name familiarity within departments.
• Understands the Loss Prevention Awareness program and merchandise protection standards.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Follows MOS (Mark-Out-of-Stock) policies and notifies Store Leadership to review and approve disposals.
• Follows policies and procedures concerning cash, checks, charge cards, refunds, voids, and offline transactions; maintains accuracy with bankable tenders.
• Demonstrates urgency to perform responsibilities and maximizes productivity by following store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns; Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with customers, associates and store leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach and stoop; push/pull and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer: This job description is a summary of the primary duties and responsibilities. It is not intended to be comprehensive or all-inclusive. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. We are committed to a diverse workforce and comply with applicable laws prohibiting discrimination.

The base pay range for this role is $16.66 - $17.16, dependent on factors including experience and location. Benefits offered include health, life, vision, dental, and other programs. Full-Time associates may be eligible for extended benefits and bonuses based on performance.