Retail Associate Job at Ross Stores, Inc. in Chicago

Overview

Ross Stores is a Fortune 500 company with over 2,200 stores and 8 distribution centers nationwide. We are committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. Our values start with our people and we focus on offering high-quality brands and on-trend merchandise at extraordinary savings while providing a positive shopping experience.

Base pay

$16.60/hr - $17.10/hr

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows all company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be asked to perform a range of tasks in all areas of the Store as business needs require.

Essential Functions

• Safety is the number one priority; practice safe behaviors on all tasks and maintain a safe shopping environment.
• Maintain clutter-free, clear egress to emergency exits; report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; greet Customers and use company recognition programs for fellow Associates.
• Assist Customers as needed: register-trained, help with merchandise, answer questions politely and knowledgeably; greet Customers throughout the Store and thank them at checkout.
• Provide prompt and efficient responses to Customer needs; respond to Service calls and escalate issues as needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks and replenish supplies to maintain a neat, clean store and well-maintained team areas.
• Maintain professional appearance and adhere to dress code.
• Perform daily sizing and recovery to ensure a neat, clean, organized store.
• Expedite newly received merchandise to the sales floor in accordance with monthly presentation guidelines.
• Understand Loss Prevention programs and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise; follow MOS policies and proper disposal processes with Store Leadership review.
• Handle cash, checks, card transactions, refunds, and offline procedures with accuracy.
• Maximize productivity by following Store best practices and efficient workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment and other assigned supplies.
• For Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Retail

Seniority level

• Mid-Senior level

Benefits

Benefits offered to all Associates include various insurance programs, Associate Discount, retirement plans, and other perks. Full-Time Associates may be eligible for extended benefits and bonuses based on role and performance.

Note: The base pay range is the starting point and may vary based on experience, skills, qualifications, seniority, and location. The range listed is one component of total compensation.