Ross Stores, Inc. is hiring: Retail Associate in Chicago

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings while providing a fun and exciting treasure‑hunt experience.

As Part Of Our Team, You Will Experience

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry leading talent because Ross grows when our people grow
• Teamwork: We work together to solve hard problems and find the right solution
• Commitment to Diversity, Equality & Inclusion and our community: We celebrate diverse backgrounds, identities and ideas and strive to be a positive force in our community

Ross Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to inclusive work environments and ongoing development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. This includes greeting customers, maintaining a clean work area, ensuring proper merchandise presentation, and adhering to company standards. The Associate may perform a range of tasks in all areas of the Store as business needs require, and may be assigned additional tasks to support customer service and operational goals.

Essential Functions

• Understand safety as the number one priority and practice safe behaviors at all times.
• Maintain situational awareness on the sales floor to ensure a safe, secure environment; keep egress clear and report unsafe conditions.
• Treat Customers and Associates with respect and courtesy; engage with customers and recognize fellow Associates as appropriate.
• Assist Customers in merchandise questions, be register-trained, greet customers in-store, and thank them at checkout.
• Respond promptly to Customer Service needs and escalate to Store Leadership as needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks to maintain store appearance and hygiene (sweeping, mopping, dusting, wiping surfaces, replenishing restroom supplies, disinfecting high-touch areas).
• Maintain a professional appearance and adhere to the Company dress code.
• Complete daily sizing and recovery tasks to keep the store neat and merchandised to company standards.
• Expedite newly received merchandise to the sales floor and merchandise items per monthly guidelines.
• Understand Loss Prevention awareness programs and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise; maintain integrity in all interactions.
• Follow MOS policies and proper disposal procedures; maintain accuracy with cash handling and transactions.
• Maximize productivity by following Store best practices and minimizing unnecessary steps.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Ability to effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use store equipment (PDTs, registers) as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop as needed.
• Ability to push, pull, and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment and ladders; some roles may require additional qualifications.
• Stockroom shifts may require the ability to push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities and is not a comprehensive listing. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and considers individuals for employment based on skills and experience in compliance with applicable laws. The base pay range for this role is $16.60 - $17.10, dependent on factors including experience, location, and qualifications. Benefits and bonuses vary by position and location.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail