Retail Associate Job at Ross Stores, Inc. in Derby

Overview

Retail Associate at Ross Stores, Inc. is a frontline role focused on delivering a positive shopping experience. Ross is a leading off-price retail chain with over 2,200 stores and a track record of success and growth. We offer high-quality brands and on-trend merchandise at extraordinary savings, presented in a fun and exciting treasure-hunt atmosphere.

As part of our team, you will experience:

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry-leading talent because Ross grows when our people grow
• Teamwork: We work together to solve hard problems and find the right solution
• Commitment to Diversity, Equality & Inclusion, and our community: We celebrate diverse backgrounds, identities, and ideas and strive to be a positive force in our community.

Corporate overview: Ross’s headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities.

General Purpose

The Retail Associate is responsible for ensuring customers have a positive shopping experience. This includes greeting customers with eye contact and a smile, treating fellow associates with respect, following company best practices, maintaining a clean work area, and ensuring proper merchandise presentation. The Associate is expected to perform a range of tasks in all store areas as needed to support customer service and store operations.

Essential Functions

• Safety is the number one priority; practice safe behaviors at all times.
• Maintain a safe, clutter-free sales floor and ensure clear egress to emergency exits; report unsafe conditions to Store Leadership.
• Treat customers and associates with respect and courtesy; recognize fellow associates using company recognition programs.
• Assist customers as needed; register-trained; help with merchandise questions; greet customers with eye contact, a smile, and a courteous hello; thank customers at every register transaction.
• Provide prompt, courteous responses to Customer Service calls and issues; escalate to Store Leadership when needed.
• Represent and support the Ross brand at all times.
• Perform cleaning tasks and maintain cleanliness of store and restrooms; replenish supplies.
• Maintain a professional appearance and adhere to dress code.
• Perform daily sizing and recovery to keep the store neat, clean, and merchandised to standards.
• Expedite newly received merchandise to the sales floor; merchandise items per guidelines and maintain brand familiarity to assist Customers.
• Understand Loss Prevention Awareness, MOS policies, and merchandise protection standards.
• Demonstrate integrity and safeguard confidential information, cash, and merchandise.
• Follow MOS policies and proper processing and disposal as needed; assist leadership as required.
• Demonstrate a sense of urgency to maximize productivity by following store best practices and minimizing steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Ability to push, pull, and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders and other supplies.
• Some assignments may require other qualifications and skills.
• Stockroom associates: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description summarizes the primary duties and responsibilities. It is not intended to be comprehensive or all-inclusive; contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or developmental disability, sex, veteran status, marital status, and other protected categories.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail