Retail Associate Job at Ross Stores, Inc. in Naperville

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Our values start with our people—join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus is on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry-leading talent because Ross grows when our people grow
• Teamwork: We work together to solve hard problems and find the right solution
• Diversity, Equality & Inclusion, and community: We celebrate backgrounds, identities, and ideas; differences make us stronger; we strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA; we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with ongoing learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. They greet Customers in a courteous and friendly manner, treat fellow Associates with respect, follow company best practices, maintain a clean work area, and ensure proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require, and may be assigned additional tasks to help achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors at all times.
• Maintain awareness on the sales floor to create a safe environment; keep egress clear; report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; be friendly and professional; recognize fellow Associates using Company programs.
• Assist Customers: register-trained, help with merchandise, answer questions politely and knowledgeably; greet customers with eye contact, a smile, and a friendly tone; say "thank you" at every register transaction.
• Provide prompt and courteous responses to Customer service needs; respond to calls immediately; escalate to Store Leadership as needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping surfaces, replenishing restrooms) to maintain store areas and displays.
• Maintain a professional appearance and comply with the dress code.
• Maintain neat, clean, and organized store per company standards; assist with merchandising and recovery activities.
• Expedite newly received merchandise to the sales floor and merchandise according to monthly presentation guidelines.
• Understand Loss Prevention programs, shortage awareness, and merchandise protection standards.
• Demonstrate integrity and safeguard confidential information, cash, and merchandise.
• Follow MOS policies and proper processing and disposal of MOS items with Store Leadership review.
• Handle cash, checks, charge cards, refunds, etc., with accuracy and awareness of procedures.
• Demonstrate urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Ability to communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative manner.
• Ability to perform basic mathematical calculations used in retail environments.

Physical Requirements / ADA

• Ability to use all store equipment, including PDTs, registers, and PC as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; ability to push, pull, and lift more than 25 pounds periodically.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Stockroom shifts may require lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not all-inclusive, and contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and considers individuals for employment without discrimination based on protected characteristics. The base pay range is $15.00 - $15.50 per hour, depending on factors such as experience, skills, qualifications, location, and education. Benefits include various insurance programs, discounts, wellbeing programs, and retirement plans. Some roles may be eligible for bonuses based on performance.