Retail Associate Job at Ross Stores, Inc. in San Francisco

Overview

Retail Associate role at Ross Stores, Inc. Our values start with our people. Ross is an off-price retail chain with over 2,200 stores and a history of growth. We aim to provide customers with high-quality brands and on-trend merchandise at extraordinary savings in a fun, treasure-hunt shopping experience.

General purpose: The Retail Associate is responsible for ensuring customers have a positive shopping experience, greeting customers, maintaining a clean work area, ensuring proper merchandise presentation, and performing a range of tasks across store areas as business needs require.

Responsibilities

• Understand that safety is the number one priority and practice safe behaviors.
• Maintain a high level of awareness on the sales floor to create a safe environment; keep egress clear and report unsafe conditions to Store Leadership.
• Treat customers and associates with respect and courtesy; greet customers with eye contact, a smile, and a friendly attitude; participate in company recognition programs as appropriate.
• Assist customers by being register-trained, helping with merchandise, answering questions, and handling transactions professionally.
• Respond promptly to Customer Service requests and escalate issues to Store Leadership when needed.
• Represent and support the Ross brand at all times.
• Perform cleaning tasks and replenishment to maintain merchandise, customer, and team areas to standards.
• Maintain a professional appearance and adhere to dress code.
• Complete daily sizing and recovery to keep the store neat, clean, and merchandised to standards.
• Expedite newly received merchandise to the sales floor and merchandise items per monthly presentation guidelines.
• Understand Loss Prevention programs and store protection standards.
• Demonstrate integrity and safeguard confidential information, cash, and merchandise.
• Follow MOS policies and proper processing for disposals; handle cash and tender transactions accurately.
• Operate with a sense of urgency to maximize productivity and follow Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Skills

• Effective communication with Customers, Associates, and Store Leadership in a friendly, respectful manner.
• Basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use store equipment including PDTs, registers, and PCs as required.
• Standing, walking, and moving around the store for up to 100% of shift time.
• Ability to bend, squat, kneel, climb, reach, and stoop; push/pull and lift up to 25 pounds; use janitorial equipment and ladders as needed.
• Stockroom shifts may require lifting up to 20 pounds.

Compensation

The base pay range for this role is $19.18 - $19.68 per hour. The range is influenced by experience, skills, qualifications, education, seniority, and location. This is one component of the total compensation package; other rewards vary by position and location.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Retail

Equal Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities, and experience. We are committed to a diverse workforce and compliance with all applicable laws prohibiting discrimination based on protected characteristics.

Disclaimer: This job description is a summary of primary duties and responsibilities and may be updated at management’s discretion.