Retail Associate Job at Ross Stores, Inc. in San Juan Capistrano

Overview

Retail Associate at Ross Stores, Inc. The Retail Associate is responsible for ensuring customers have a positive shopping experience, greeting customers, and maintaining merchandise presentation and store standards. This role may be required to perform a range of functions in all areas of the Store as business needs require, and to perform additional tasks to support customer service and operational goals.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a focus on high-quality brands and on-trend merchandise at extraordinary savings, delivered with a fun and exciting treasure hunt experience.

General Purpose: The Retail Associate ensures a positive shopping experience for customers, maintains a clean work area, follows company best practices, and adheres to the dress code and safety standards.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe shopping environment; keeps aisles clear and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; greets customers and provides knowledgeable assistance; follows up on customer needs and inquiries.
• Assists Customers as needed—is register-trained, helps with merchandise, and responds to customer questions promptly and professionally.
• Provides prompt responses to Customer Service requests and escalates to Store Leadership as needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain store cleanliness and replenishes supplies, ensuring high-touch areas are disinfected.
• Maintains a professional appearance and adheres to the Company’s dress code.
• Performs daily sizing and recovery to keep the store neat, organized, and merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines.
• Understands Loss Prevention programs and merchandise protection standards where applicable.
• Safeguards confidential information and company assets.
• Follows MOS policies and proper processing of disposals with Store Leadership review.
• Follows policies concerning cash, checks, charge cards, refunds, voids, and offline procedures with accuracy on tender handling.
• Performs with a sense of urgency to maximize productivity and minimize unnecessary steps.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of the working time.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Some assignments may require additional qualifications and skills.
• Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive listing of duties and responsibilities. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and considers applicants for employment or promotion based on skills, abilities and experience. Ross is committed to complying with laws prohibiting discrimination and to maintaining an inclusive workforce. The base pay range for this role is $16.50 - $17.00, dependent on factors including experience and location. The range is one component of total compensation.