Ross Stores, Inc. is hiring: Retail Associate in Phoenix

Overview

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Our values start with our people. Our team focuses on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt shopping experience.

Position: Retail Associate – Phoenix Suns/Phoenix Mercury Team Store. This role supports customers to ensure a positive shopping experience, maintains merchandise presentation, and adheres to store standards.

Responsibilities

• Provide courteous and friendly customer service; greet customers, make eye contact, and engage with them throughout the store.
• Maintain a clean, organized store environment and ensure proper merchandise presentation.
• Follow all company best practices and safety procedures; maintain awareness of safety and security on the sales floor.
• Assist customers with merchandise, questions, and checkout; respond promptly to customer service requests and escalate to Store Leadership when needed.
• Represent and support the Ross brand at all times; safeguard confidential information and company assets.
• Perform cleaning tasks and replenish restrooms as needed to maintain store standards.
• Assist with receiving and merchandising newly received merchandise; expedite items to the sales floor according to guidelines.
• Understand Loss Prevention programs and merchandise protection standards.
• Follow MOS policies and cash handling procedures with accuracy and efficiency.
• Demonstrate a sense of urgency and maximize productivity by following store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use store equipment, including PDTs, registers and PC as required.
• Stand, walk, and move around the store up to 100% of working time.
• Ability to bend, lift, reach, stoop, and climb as required; may occasionally lift more than 25 pounds.
• Stockroom shifts may require pushing/pulling and lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of duties and responsibilities and is not comprehensive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination based on protected characteristics.