Operations Data Analyst Job at Beckett Collectibles in Plano

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Brief Description

Plano, TX or surrounding DFW Area. Open to Remote for the right candidate.

Beckett Collectibles is a leader in the trading card and collectibles industry, providing pricing, grading, authentication, and other products and services for the sport, non-sport, and gaming collector. With a focus on integrity, commitment, and accuracy, Beckett will continue to be a leader in the collectibles industry, providing dynamic products and services to collectors worldwide. Find out more about Beckett products and services at www.beckett.com.

Brief Description

Location: Plano, TX or surrounding DFW Area. Open to Remote for the right candidate.

Beckett Collectibles is a leader in the trading card and collectibles industry, providing pricing, grading, authentication, and other products and services for the sport, non-sport, and gaming collector. With a focus on integrity, commitment, and accuracy, Beckett will continue to be a leader in the collectibles industry, providing dynamic products and services to collectors worldwide. Find out more about Beckett products and services at www.beckett.com.

Beckett Collectibles is seeking a detail-oriented and analytical Operations Analyst to join our team. The Operations Analyst will play a crucial role in optimizing our grading processes, improving operational efficiency, and ensuring the highest standards of quality and accuracy in our services. This position requires a strong analytical mindset, excellent problem-solving skills, and the ability to work collaboratively with various departments.

Key Responsibilities

• Collect, analyze, and interpret data related to grading operations, including turnaround times, error rates, and customer feedback.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and operational metrics.
• Identify trends, patterns, and areas for improvement based on data analysis.
• Support capacity planning and tracking for each step of the grading process.
• Collaborate with the grading team to implement process improvements and standard operating procedures (SOPs).
• Analyze customer feedback and complaints to uncover opportunities to enhance the customer experience.
• Partner with the customer service team to build and maintain KPI dashboards.
• Lead and participate in cross-functional projects focused on improving operational efficiency and service quality.
  
  

• Bachelor’s degree in Business Administration, Operations Management, Data Analytics, or a related field.
• Proven experience as an Operations Analyst or in a similar role, ideally within a grading or quality assurance environment.
• Strong analytical skills with proficiency in data analysis tools and software (e.g., Excel, SQL, Power BI, Tableau).
• Excellent problem-solving skills and keen attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively within a team.
• Familiarity with trading cards, sports cards, or collectibles is a plus.
• Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Online Media

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