CX Data Analyst Job at Quench USA, Inc. in King of Prussia

Overview

CX Data Analyst role at Quench USA, Inc. (Culligan Quench). This position focuses on turning customer data into strategy and actionable measures to shape decisions, improve operations, and elevate the customer experience.

Responsibilities

• Collect, clean, and validate data from multiple sources to ensure accuracy and completeness
• Turn customer data into business insights, both reactive and predictive, build associated value cases and provide recommended actions to leadership
• Lead actions and follow-ups associated with insights, holding key stakeholders accountable
• Build and share regular and ad hoc dashboards and/or reports to track progress toward business goals
• Design interactive dashboards and deliver insights using tools like Power BI with the goal of automating reporting
• Drive continuous improvement across data quality and reporting
• Partner with cross-functional teams to deliver initiatives that enhance customer satisfaction
• Build and maintain data and metric definition book

Requirements

• 3 - 5 years in service operations, analytics, business analysis or customer experience, consulting, or operations
• Clear, concise verbal and written communication skills
• Experience with data visualization tools (e.g., Power BI)
• Strong problem-solving skills with attention to detail and accuracy
• Ability to communicate complex findings in a clear, concise manner
• Ability to influence and collaborate across multiple teams
• Comfortable in a fast-paced, evolving environment; motivated self-starter
• Strong Microsoft Office skills; Salesforce.com experience is a plus
• Bachelor’s degree (or equivalent experience) preferred; MBA is a plus
• Willingness to travel occasionally (2-3 nights/quarter)

Benefits

• Competitive base salary
• Tuition reimbursement
• PTO and 10 paid company holidays
• Medical, vision, and dental insurance beginning day one
• Short- and long-term disability, and company-paid life insurance
• 401(k) retirement savings plan

Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Know Your Rights: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.