Culligan Quench is hiring: CX Data Analyst in Fort Worth

Position Overview

We’re looking for a CX Data Analyst who thrives on turning customer data into strategy and actionable measures. In this role, you’ll transform complex information into clear, actionable insights that shape decisions, improve operations, and elevate the customer experience. You’ll be part of a fast-moving, collaborative team that values curiosity, problem-solving, and making an impact.

This is your opportunity to help shape the way we make decisions, improve processes, and serve customers. You’ll have the tools, support, and autonomy to make an impact from day one.

Responsibilities

• Collect, clean, and validate data from multiple sources to ensure accuracy and completeness.
• Turn customer data into business insights, both reactive and predictive, build associated value cases and provide recommended actions to leadership
• Lead actions and follow-ups associated with insights, holding key stakeholders accountable
• Build and share regular and ad hoc dashboards and/or reports to track progress toward business goals
• Design interactive dashboards and deliver insights using tools like Power BI with the goal of automating reporting
• Drive continuous improvement across data quality and reporting
• Partner with cross-functional teams to deliver initiatives that enhance customer satisfaction.
• Build and maintain data and metric definition book

Requirements

• 3 - 5 years in service operations, analytics, business analysis or customer experience, consulting, or operations.
• Clear, concise verbal and written communication skills.
• Experience with data visualization tools (use and build) such as Power BI
• Strong problem-solving skills with attention to detail and accuracy.
• Ability to communicate complex findings in a clear, concise manner.
• Ability to influence and collaborate across multiple teams.
• Comfortable in a fast-paced, evolving environment. Go-getter and motivated
• Strong Microsoft Office skills: experience with Salesforce.com is a plus
• Bachelor’s degree (or equivalent experience) preferred; MBA is a plus.
• Willingness to travel occasionally (2 - 3 nights/quarter).

Benefits

• Competitive base salary
• Tuition reimbursement
• PTO - 10 Paid Company Holidays
• Medical, vision, and dental insurance all begin day one of employment
• Short- and long-term, supplemental, and company-paid life insurance
• 401(k) retirement savings plan

Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Equal Opportunity Employer:

We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.

Quench is an Equal Opportunity Employer.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.