Harbour
About Us: Since 1976, Harbour has been synonymous with luxury outdoor furniture. Born in Australia and now based in the US, we’re a global leader in luxury outdoor design.
Responsibilities & Duties:
- Plan and Develop the Project Idea. Every Project starts as an idea.
- Answer incoming phone/email inquiries regarding potential purchases, while regularly updating your sales reps and including them in all email communication
- Creating sales quotes when requested which include pricing, lead times, stock availability, shipping costs, etc
- Reviewing RFPs/RFQs and processing Contract/Hospitality PO’s
- Sending payment requests and relaying payment information to clients
- Reviewing requests for COM (Customer’s Own Materials) upholstery, providing COM requirements, and confirming COM production details from the client.
- Updating clients on changes to the ETAs of their orders, as well as troubleshooting issues caused by delays
- Creating and processing swatch/catalog/merchandise orders for clients when requested
- Creating claims for damaged, defective, or otherwise incorrect furniture deliveries, and working with the warehouse and purchasing teams to resolve claims
Qualifications:
- Two years of experience
- Strong attention to deadlines and guidelines
- Proven success working with larger scaled projects
- Netsuite experience is a plus
- Strong written and verbal communication skills