Receptionist Job at Uniqueortho in Fresno

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This range is provided by Unique Orthodontics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $24.00/hr

We are seeking an individual with dental experience, particularly in orthodontic procedures, who excels in customer service for the position of receptionist. The ideal candidate will provide professional service to our patients while demonstrating the ability to take direction and maintain a friendly and inviting demeanor. You will greet patients and create a welcoming atmosphere while performing a variety of tasks, such as answering phone calls and greeting visitors.

We are looking for someone who excels in customer service, is adaptable and resilient, and has a positive attitude that prioritizes customer satisfaction and is committed to growth.

Position Type: Full-Time

Travel: This is a traveling position across 8 office locations.

Schedule: 5 Days per Week (Monday through Saturday)

Pay Rate: $21 - $24 per hour, plus eligible performance-based incentives

Location: Various office locations

Job Description

As a Receptionist at Unique Orthodontics, you will play a crucial role in providing an exceptional patient experience while ensuring the smooth operation of our front office. You will be the first point of contact for patients, handling a variety of administrative tasks to support our clinical team and maintain an organized, welcoming environment.

If you are enthusiastic about sales and patient care, we want to hear from you!

Key Responsibilities:

• Check in and outpatients
• Verify patient demographics
• Schedule appointments
• Follow up on missed, canceled, and rescheduled appointments
• Scan and manage patient documents
• Send referrals for dental procedures
• Maintain and clear out the appointment grid
• Respond to emails promptly
• Monitor and manage the lobby area
• Keep the front office organized and tidy
• Prepare and send patient correspondence and letters
• Follow up on online reviews
• Create a positive and welcoming front office environment
• Stock bathroom and lobby supplies
• Ensure organization and cleanliness of the workspace
• Follow up on cavity clearances
• Coordinate appointments with other healthcare providers
• Engage with patients in a friendly and professional manner
• Answer phone calls efficiently
• Schedule new patient appointments
• Maintain communication with clinical team members
• Document all patient interactions accurately
• Manage inventory of office supplies
• Prepare all new patient packets
• Create and maintain patient charts
• Audit patient charts for accuracy and completeness
• Responsible for opening and closing procedures
  
  

Qualifications:

• High school diploma or equivalent.
• Fluent in Spanish.
• Knowledge of orthodontic field procedures and terminology.
• Knowledge of HIPAA standards and handling of Protected Health Information (PHI).
• Proficient in phone communication.
  
  

Skills:

• Excellent communication skills, both written and spoken.
• Exceptional organizational and time management skills.
• Ability to thrive in a fastpaced office environment while maintaining professionalism.
  
  

Physical Requirements:

• Ability to sit for long periods in front of a computer.
• Ability to stand and walk in the office.
  
  

What We Offer:

• Medical Benefits
• Dental and Vision Benefits
• 401(k) Retirement Plan
• Sick Leave: Accrual of five days (40 hours) per calendar year
• Unpaid Time Off: Up to 10 unpaid timeoff requests available per calendar year.
• Note: Currently, we do not provide paid holidays or paid personal time off.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Medical Practices

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