Receptionist Job at Alliance Medical Center in Healdsburg

Overview

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Description
Reputable Community Healthcare Clinic seeks Full Time Bilingual Receptionist. Join an organization which is respected and well loved by the Community we serve!

Responsibilities

• Check-in patients, and process payments from patients for co-pays and uninsured sliding fee transactions, including counting money, reconciling receipts, and balancing the cash drawer.
• Confirm patient I.D., verify patient insurance eligibility, acquire patient financial status, collect copays as appropriate, and/or collect fees from patients.
• Verify eligible county, state, and federal programs and assist with enrollment in eligible programs including sliding fee program.
• Discuss overdue payments with patients, create billing notes for outstanding fees, and route messages to the billing department as necessary.
• Reconcile monies with batch detail and report and ensure safekeeping of all cash, checks, and credit card transactions received.
• Conduct confirmation calls to patients the day before their appointment as a reminder.
• System knowledge (EPIC); creating new patient charts, and updating EMR as needed.
• Schedule appointments according to policies and procedures, appointment matrix, proper visit types, and other current guidelines.
• Act as a patient navigation resource on various health center programs and community resources.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED), required;
• Ability to multi-task and effectively present information, respond to questions and requests from patients, co-workers, and others as necessary, required;
• Bilingual Spanish, required;
• Basic computer skills including typing, internet and web application, MS Office (Word, Excel and Outlook), required;
• Good technical abilities using web-based applications, required;
• Detail-oriented in collecting, tracking, and monitoring information, required;
• 1-2+ years of work experience in an Inpatient/Outpatient medical/dental/behavioral health setting in a Call Center or Receptionist position, preferred;
• EMR knowledge required, EPIC EMR, preferred;
• FQHC work experience, preferred.

Work arrangement

This position is expected to work onsite and not remotely.

Additional information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Administrative and Support Services