Northern Maine Medical Center is hiring: Receptionist in Fort Kent

Receptionist role at Northern Maine Medical Center

Overview

Join to apply for the Receptionist role at Northern Maine Medical Center.

Responsibilities

• Greet patients in an appropriate, welcoming manner.
• Answer phone calls using the Telephone Etiquette process and refer calls as appropriate.
• Forward calls needing triage to the office nurse or the PCP's Medical Assistant.
• Verify insurance cards at time of registration and stay up to date with Passport changes and updates.
• Collect co-pays at time of visit.
• Schedule tests, procedures, and referrals.
• Prepare medical records for review for Insurance Companies or for Lawyer Requests.
• Scan reports into patient charts using the appropriate method.
• Verify the Patient Portal daily to address patient concerns and notify providers if some remain unaddressed.
• Assist with filling out Pre-Authorization forms as needed.
• Fill out demographics on forms for providers (e.g., DMV, Disability, ML, FMLA).
• Maintain up-to-date eCW and HMS training as changes arise.
• Inform the provider and MA when an ACO patient calls to cancel or reschedule an appointment (ACO patients are flagged in the Cerner system).
• At the check-out window, verify patient name and DOB and highlight this information on the visit summary along with the next appointment.
• Inform the office nurse or provider when a patient reports complications after a procedure or surgery.
• Assist in training of new receptionists, if needed.
• Handle mail duties as necessary and report missing office supplies to the Lead Receptionist or Office Manager.
• Maintain the Practice environment and ensure compliance with RHC guidelines, licensing, accreditation requirements, and HIPAA policy.
• Perform related duties as needed for the Medical Practices and NMMC.

Education, Training And Experience

• High School graduate or equivalent; prior experience or training in the medical field.
• Familiarity with computer science and medical terminology is desirable; previous public contact work is a plus.
• Bilingual with French is desired.
• On-the-job training will be provided.

Worker Traits

• Effective communication skills; verbal and written abilities.
• Ability to plan, organize and implement activities.
• Self-motivated with the ability to work independently.
• Ability to multitask and work well with others to promote teamwork.
• Conform to policy and procedure regarding attendance and punctuality.
• Maintain confidentiality of information.
• Participate in mandatory in-services as required by NMMC.
• Greet patients professionally and provide excellent customer service.