Plymouth Physical Therapy Specialists is hiring: Receptionist in Cincinnati

Join to apply for the Receptionist role at Plymouth Physical Therapy Specialists.

We seek a professional, friendly, organized front desk receptionist to join our growing team in Canton. You will coordinate all functions necessary for an efficient and productive patient flow between check-in, treatment, and check-out. You will serve as the main point of contact for all non-clinical patient services, which includes managing the patient scheduling process, collecting, posting, and depositing patient payments, maintaining patient charts and electronic medical records, keeping the front desk area organized, and providing excellent customer service to our patients.

Clinic hours are 6:00 AM - 7:00 PM. Some Saturdays may be required.

• Obtains and enters new patient demographics; updates patient information, as necessary, in the computer system to maintain accuracy for billing.
• Obtains insurance information as required by office policies.
• Verifies insurance benefits/obtains authorizations as needed to process patients for services.
• Collects all co-pays and balances, as required by office policies.
• Reviews all forms for accuracy and completion according to office policies.
• Schedules patient appointments at check-out.
• Answers phones and transfers to appropriate staff.
• Maintains a clean and orderly waiting area, contributing to the overall patient experience.
• Adheres to HIPAA regulations and guidelines, ensuring privacy and trust.
• Completes additional tasks to assist the Director and Practice Manager, providing opportunities to learn and grow within healthcare administration.

• Must have 1+ years of previous knowledge in a medical front office preferred.
• Excellent telephone skills.
• Proficient in Word and Excel.
• Previous experience with medical software is preferred.
• Team player attitude, energetic, focused on excellent customer service.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Physical, Occupational and Speech Therapists

This job is active and accepting applications.