Receptionist Job at Upstate Medical University in City of Syracuse

Overview

Join to apply for the Receptionist role at Upstate Medical University.

Responsibilities

• Responsibilities include welcoming patients to the office, completing check-in by verifying patient identity and address, and ensuring that accurate insurance and all other demographics are loaded in the Epic EMR system.
• Ensure prior authorizations for visits are in place prior to patient being seen.
• Obtain required signatures and collect co-payments.
• Schedule follow-up appointments at patient check-out.
• Manage no-show appointments and ensure patients are not lost to follow-up.
• Answer phones and manage communications with patients, providers, staff, insurance companies, and other outside entities.
• Effectively communicate and accurately document via the Epic EMR system relaying messages to Physicians and the Patient Care team.
• Obtain insurance authorizations for special testing and work the Epic work queues, following up with outside offices to ensure patients receive their appropriate appointments.
• Demonstrate good verbal and nonverbal communication skills.
• Scan and monitor incoming faxes and perform other miscellaneous administrative tasks as assigned by supervisor.
• Maintain a clean and safe environment for patients and staff.
• Multitask effectively and stay organized; maintain patient confidentiality and ensure patient records are managed in accordance with HIPAA and regulatory requirements.

Qualifications

• Minimum Qualifications: High school diploma or its equivalent with 1-2 years of experience in the healthcare field or in a related area.
• Proficient use of computer and other office equipment; will consider an equivalent combination of education and experience.
• Has knowledge of commonly used concepts, practices and procedures within healthcare.
• Work under immediate supervision of the office manager.
• Possess excellent communication and multitasking skills, a positive attitude and a strong work ethic.

Preferred Qualifications

• Experience with EPIC, electronic medical record system.

Work Schedule

Work Days: Monday - Friday 8:15 AM - 4:45 PM

Salary

• G2: $15.50 - $22.50

Location

Cicero, NY

Note

Please note: The salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations.