American Family Fitness
American Family Fitness is hiring: RECEPTIONIST in Colonial Heights
American Family Fitness, Colonial Heights, VA, United States, 23834
Overview
Join to apply for the RECEPTIONIST role at American Family Fitness.
Front Desk responsibilities
- To get & keep members
- Perform duties according to the company's Mission, Vision, Pillars of Success, Service Standards, and business philosophy, and continually provide optimal performance for net member growth, retention and club profitability.
- Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the member's name as often as possible.
- Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific handbooks.
- Know the club's emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
- Arrive to work 5 minutes early. Wear department-specific uniform.
- Actively participate in all department and club meetings.
- Be a team player by contributing to both club and organizational goals.
- Maintain open and honest communication with the team, partnering together as fitness professionals.
- Read and sign the communication log.
Welcome Desk responsibilities
- Smile and acknowledge all guests and members exiting the club
- Understand and implement guest policy
- Monitor member check-in by checking their membership card, taking pictures and properly checking in family members
- Understand and administer the UPS system for the Membership Directors
- Efficiently answer phone within three rings and direct all incoming calls appropriately
- Properly take phone messages
- Record all reservations
- Sign members up and check members in for required classes
- Establish proficiency with member management system
- Complete opening, closing and cleaning checklists and follow procedures as outlined by management
- Inform all members of upcoming activities, promotions, and policy changes
- Maintain a clean and attractive front desk area
- Complete all administrative and support duties assigned within and across all departments
- Perform other duties as reasonably assigned
Qualifications
- CPR/AED certified within 60 days
- 1 year of customer service experience preferred
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Administrative
- Industries: Administrative and Support Services