RECEPTIONIST Job at American Family Fitness in Richmond

American Family Fitness | Richmond, VA 23234

Objectives: To properly greet, assist, and service current and potential members as they enter the club.

Reports to: Front Desk Manager

Criteria: CPR/AED certified within 60 days

1 year customer service experience preferred

As an AFF team member, responsibilities include, but are not limited to:

• Perform duties according to the company’s Mission, Vision, Pillars of Success, Service Standards, and business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability.
• Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use the member's name as often as possible.
• Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific handbooks.
• Know the club's emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
• Arrive to work 5 minutes early and wear department-specific uniform.
• Actively participate in all department and club meetings.
• Be a team player by contributing to both club and organizational goals.
• Maintain open and honest communication with the team, partnering together as fitness professionals.
• Read and sign the communication log.

As a Welcome Desk team member, responsibilities include, but are not limited to:

• Smile and acknowledge all guests and members exiting the club.
• Understand and implement guest policy.
• Monitor member check-in by checking their membership card, taking pictures, and properly checking in family members.
• Understand and administer the UPS system for the Membership Directors.
• Efficiently answer phone calls within three rings and direct all incoming calls appropriately.
• Properly take phone messages.
• Record all reservations.
• Sign members up and check members in for required classes.
• Establish proficiency with the member management system.
• Complete opening, closing, and cleaning checklists and follow procedures as outlined by management.
• Inform all members of upcoming activities, promotions, and policy changes.
• Maintain a clean and attractive front desk area.
• Complete all administrative and support duties assigned within and across all departments.
• Perform other duties as reasonably assigned.