A Wider Circle is hiring: Receptionist in Silver Spring

Job Summary

A Wider Circle is seeking a friendly and professional Receptionist to serve full-time as the first point of contact for clients, visitors, and guests. In this role, the Receptionist will be responsible for greeting and assisting individuals, providing necessary information and direction, and ensuring a welcoming and supportive environment for the front desk area. This role is essential to creating a positive first impression and facilitating smooth daily operations. Work Schedule : Tuesday -Saturday (8:30am - 5:30pm). A computer skills test will be administered during the interview process.

Essential functions and primary responsibilities

• Greets clients, guests and visitors, determines the purpose of each person's visit and directs or escorts them to the appropriate location. For clients who have appointments, check them in and notify the department/staff of their arrival, logs in their arrival time and vehicle information. Check them out when the appointment is completed.
• Answers, screens, and directs phone calls to staff.
• Receives and distributes mail, documents, packages, and courier deliveries.
• Performs administrative and clerical support tasks.
• Supports the Volunteer Team by:
  • Responding to emails from organizations requesting a group volunteer engagement;
  • Scheduling Volunteer Groups on a shared Google calendar;
  • Collaborating with the Volunteer Manager to balance the schedule of group and individual volunteers.

Required Skills/Abilities:

• One year experience working in a direct service or customer service setting.
• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Ability to work in a fast-paced environment.
• Basic understanding of administrative and clerical procedures and systems.
• Ability to work Saturday.
• Proficient with Google Suite, Microsoft Office or related software.

Education and Experience:

• A high school diploma or equivalent is required.

Preferred Education and experience

• Experience working in social services.
• Proficient in speaking and understanding Spanish.

Supervisory Responsibilities

None

Additional eligibility requirements

None

Physical Requirements:

• Prolonged periods of sitting at a desk.
• Prolonged periods of standing and walking.
• Prolonged periods of talking on the phone.
• Must be able to lift up to 15 pounds at times.

Additional eligibility requirements:

Work authorization/security clearance requirements

• Must be authorized to work in the United States

Work environment

The Receptionist will work in a professional environment.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO Statement

A Wider Circle is committed to having a team that is diverse and ensuring that all qualified applicants will receive consideration without regard to race, color, gender (including gender identity or expression), religion, national origin, sexual orientation, disability, age, veteran status, or other non-merit factors. We are proud to be an equal opportunity employer.