Overview
The Receptionist at SPS provides welcoming and professional front-desk service, greeting visitors, answering inbound calls, and supporting other SPS service areas as needed to deliver a top-tier customer experience.
Responsibilities
- Greet visitors and answer calls to provide an exceptional customer service experience for all guests and staff.
- Route inquiries to appropriate contacts and maintain a professional and courteous demeanor at all times.
- Log visitors into the registration system and activate temporary or replacement access badges as needed.
- Issue facility access cards to employees and manage badge-related requests.
- Coordinate conference room setup and teardown, order catering, and provide light administrative support (eg scheduling, envelope labels, compiling manuals).
- Assist with mail and package sorting, distribution, and related duties as needed, with cross-training in mail services.
- Maintain the reception area and replenish supplies for the barista area, pantry, conference rooms, and meeting spaces.
- Keep phone and speed-dial lists current; handle calls efficiently and professionally, escalating issues as needed.
- Provide back-office support as required and proactively seek additional tasks during downtime.
- Train backups and provide guidance on policies and procedures.
- Monitor deliveries to notify employees or route to Mail Room when appropriate.
Competencies
- Driven by client satisfaction
- Strong integrity and business ethics
- Excellent communication skills
- Professional attitude and appearance; expert in customer service
- Good organizational skills
- Ability to maintain confidentiality
- Strong attention to detail
- Time management and ability to manage ongoing tasks
- Results-oriented
- Works well with internal and external stakeholders
- Fast learner
- Ability to follow instructions and adapt to change in customer service environments
Qualifications and Education Requirements
- High School Diploma (or equivalent) required.
- 1-3 years of prior work experience; strong preference for administrative/reception/concierge roles.
- Ability to work the hours determined by the manager.
- Excellent organizational and time management skills.
- Analytical abilities and problem-solving aptitude.
- Strong written and verbal English communication skills.
- Task-driven with a focus on customer satisfaction.
- Ability to multi-task and prioritize tasks, assignments, and customer needs.
- Familiarity with computer-based systems or ability to learn quickly (multi-phone lines, PC/Mac, MS Office, printers/copiers/scanners, and other SPS devices).
- Professional appearance and attitude; adherence to all policies and procedures.
Physical Demands
- Fine and gross motor skills to lift and move packages up to 60 lbs with a cart; operate office equipment.
- Ability to walk, bend, kneel, stand, and sit for extended periods.
- Manual dexterity for operating office machines.
- Ability to lift or move 40 lbs or greater frequently.
Travel
None or negligible.
Other Duties
This job description is not exhaustive; duties may change at any time with or without notice.
What We Offer
- Career growth: An opportunity to learn new skills and pursue additional career opportunities.
- Learning and Development: SPS promotes a culture of learning to help you develop your best.
- Recognition: A variety of programs recognizing talent across all levels.
- Benefits: Medical, dental, vision, HCFSA, DCFSA, HSA, commuter benefits, supplemental life, and other offerings including 401k with matching and PTO.
About SPS
SPS is an award-winning outsourcing provider leveraging Intelligent Automation in more than 22 countries. In North America our services include Mailroom Management, Office Services such as Reception, Lobby Concierge and Conference Room Management, and Document Processing Services for clients in banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering a high-caliber outsourcing experience and to investing in the professional development of our employees.
Equal Employment Opportunity (EEO)
SPS provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetics, military status, or any other status protected by applicable law.
Colorado only: We accept applications for a minimum of 5 days from the posting date. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Data Privacy and Acknowledgement
Data Privacy Statement. By submitting an application, you certify that the information provided is true and complete. You understand that any false information may be grounds for rejection or termination.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Administrative
- Industries: Outsourcing and Offshoring Consulting