Receptionist Job at M A PARTNERS LLP in Friendly

M+A Partners is a progressive firm of Chartered Accountants, Tax Specialists and Business Advisers. Our vision is to be the firm of choice, through our team fulfilling their potential and delivering exceptional client service.

The Role

To provide efficient administrative and support service to the firm as part of the daily operations of the business. This role will be part of the Business Support team, who play a pivotal role in building and maintaining client relationships and providing an exceptional front of house service.

Duties include, but are not limited to:

• Providing daily front of house and reception services to all guests and team members
• Welcoming clients and preparing refreshments such as tea and coffee
• Keeping a log of all visitors
• Arranging client meetings
• Booking meeting rooms for team members in both Norwich and Cromer offices
• Helping with appointment coordination for the Cromer Partner and team
• Liaising with Cromer clients for various documents and queries
• Dealing efficiently and effectively with incoming calls
• Providing administrative support to all departments
• Filing, scanning and archiving client correspondence
• Maintaining the quality of the stored files
• Maintaining a log of all books, records, and client collection items, including notifying team members and obtaining signatures upon collection
• Performing general typing tasks, including drafting emails, formatting documents, and inputting data
• Managing all incoming and outgoing post, including sorting, date-stamping, scanning
• Main point of contact for the Cromer branch, including printing and posting
• Helping to keep the reception area and meeting rooms clean and tidy
• Keeping telephone lists up to date
• Managing information with the utmost discretion
• To promote and contribute to the Vision and Values of M+A Partners.

The Candidate

• Friendly, and engaged with a ‘can-do’ attitude
• Motivated and driven
• Strong attention to detail and a high level of accuracy
• Excellent written and verbal communication skills
• Proactive and able to work as part of a team
• Experience in Microsoft Office packages and adaptability to new software and systems is essential
• Strong time management and problem-solving abilities
• Proven experience in a similar role
• Although not essential, previous experience within professional services would be desirable

BIO

Phil joined M+A Partners in early 2022, in the newly created role of Chief Operating Officer. Prior to joining the firm, Phil was Managing Director of a food import business for ten years.

As Chief Operating Officer, Phil oversees the strategic and operational direction of the firm to enable Partners and the wider M+A team to be as effective as possible in the delivery of their services to clients.

“Making sure we are resourceful, responsive and operationally efficient is key to helping our team deliver a high quality of client service. However, it’s also important that we create a collaborative workplace, sharing ideas and knowledge, whilst encouraging continuous learning. It is my role to ensure we have a strategy that combines operational responsibilities with a commitment to the development of our firm and our people - creating opportunities for progression and enabling us to deliver the future ambitions of our clients.”

CONTACT

• 01603 227600
• philip.webster@mapartners.co.uk

BIO

Emma joined M+A Partners in September 2021 as our People and Culture Advisor.

Emma graduated from Nottingham Trent University with a First Class Honours degree in Psychology in 2017. More recently, Emma successfully completed her CIPD Level 5 Associate Diploma in People Management in December 2023.

Prior to joining M+A Partners, Emma worked in HR for a large International Retailer based in Norfolk and a Conservation and Education Charity based in Norfolk and Suffolk.

Emma provides assistance across the firm to coordinate effective HR Management.

EXPERTISE

• Business Services and Support

CONTACT

• 01603 227600
• emma.bunn@mapartners.co.uk

Sophie joined M+A Partners in May 2024 as our People & Culture Trainee and was promoted to People & Culture Assistant after qualifying CIPD Level 3 in June 2025.

Sophie graduated from the University of East Anglia in 2023 with a First-Class Honours Psychology degree.