American Family Care is hiring: Medical Receptionist in Perdido Beach

Overview

Medical Receptionist at American Family Care.

Join the AFC team as a Medical Receptionist, the face of our clinic and the first step in our patient‑first approach. AFC is a leading urgent care provider with over 200 clinics across 26 states.

Location: Perdido Beach, AL (as indicated in the job description).

Note: This description reflects the responsibilities, qualifications, and benefits for the role as listed by AFC.

Responsibilities

• Master Insurance Verification: Verifies coverage BEFORE services are provided to prevent claim denials and maximize revenue capture.
• Excel at Financial Counseling: Explains costs, billing processes, and insurance complexities to patients clearly.
• Solve Billing Problems: Identifies and resolves insurance discrepancies and billing issues before they impact revenue.
• Drive Patient Satisfaction: Delivers exceptional service during financial conversations while handling payments.
• Be the Face of AFC: Greet patients with warmth and professionalism.
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins efficiently.
• Protect Patient Information: Maintain organized records in accordance with HIPAA regulations.

This Role Is Perfect For You If

• You have experience with insurance verification and medical billing.
• You can explain complex insurance concepts with empathy and clarity.
• You are detail‑oriented and understand that a single digit error can have significant impact.
• You have worked as a Medical Receptionist, Administrative Assistant, or in a medical office customer service role.
• You are tech‑savvy with medical billing software and EMR systems.
• You have strong problem‑solving skills and can find billing solutions that work for patients and the clinic.
• You maintain a positive attitude even in challenging financial conversations.

What’s In It For You

• Develop marketable skills in medical billing and insurance.
• Receive specialized training in insurance verification and patient financial counseling.
• Make a dual impact: help patients navigate healthcare costs while supporting clinic financial health.
• Build transferable clerical and revenue cycle management skills.
• Be part of nationwide healthcare innovation.
• Clear career path: opportunities to advance into roles such as Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership as AFC expands.

Perks & Benefits

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long‑Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More

The Details

• Location: Our state‑of‑the‑art urgent care facility
• Schedule: Full‑time with flexible shifts (some evenings/weekends)
• Requirements: High school diploma; X‑Ray Tech, Medical Assistant, or related certification is a plus

Equal Opportunity

AFC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, veteran status, genetic information, or any other status protected by law. AFC is committed to diversity and inclusion in the workplace. For accommodation requests during the application or interview process, contact recruiters@americanfamilycare.com.

Compensation: $18.00 - $22.00 per hour. Actual compensation may vary based on experience, skills, education, certifications, and other factors.