SERVPRO is hiring: Receptionist / Dispatcher in Omaha

Responsive recruiter

Benefits:

• On site gym
• 401(k) matching
• Competitive salary
• Dental insurance
• Paid time off
• Profit sharing
• Vision insurance

At SERVPRO of Omaha SW, we're dedicated to providing fast, reliable restoration services while maintaining top-notch customer care. We're looking for a dependable and friendly Receptionist / Dispatcher to be the communication hub between our customers and our operational teams.

Position Overview:

The Receptionist / Dispatcher plays a vital role in keeping our franchise running smoothly by managing customer calls, job referrals, scheduling, and ensuring excellent service at every touchpoint. You'll assist with administrative tasks and help coordinate our team's workload to deliver exceptional results.

Primary Responsibilities:

• Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) with accuracy.
• Provide outstanding customer service by answering questions, resolving issues, and maintaining a professional and welcoming attitude.
• Handle general phone calls and greet visitors to ensure a positive office experience.
• Dispatch and track job referrals to the right operational teams, ensuring timely response and resolution.
• Monitor the Work in Progress (WIP) board to identify any delays or issues and support process improvements.
• Collaborate with teams to coordinate production and on-call schedules for smooth operations.
• Manage logistical details of job referrals to meet customer expectations.
• Perform other administrative duties as assigned.

Qualifications:

• High school diploma or GED required.
• Prior receptionist or office experience preferred.
• Strong customer service skills and excellent verbal and written communication.
• Proficient with digital tools and technologies to complete tasks efficiently.
• Experience in restoration construction or insurance is a plus.

Why SERVPRO of Omaha SW

• Join a trusted local franchise with a strong community presence.
• Supportive team environment focused on growth and excellence.
• Opportunity to make a real impact in customer experience and operations.

Benefits:

• On site gym
• 1500 Referral Bonuses
• 6 Paid Holidays
• PTO - Up to 11 days, starting on Servpro second tier, accrued by hours worked
• On-site Gym / Fitness Room
• All tools, PPE, and Uniform Polos provided
• Starts on 1st of the month after 60 days
• 50% of health insurance paid for employee (Blue Cross / Blue Shield)
• Vision, Dental, and Aflac plans available
• Starts after 6 months
• 401(k) company matching up to 4%
• Profit sharing
• Advancement opportunities
• Starts after 1 year
• $1000 Anniversary Bonus every year

Compensation: $16.00 - $18.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO

You can make a positive difference in people's lives each day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with industry-leading service. With nearly 2000 franchises nationwide, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by and employed by an independently owned and operated SERVPRO Franchise. They are not employed by or jointly employed with SERVPRO Franchisor LLC in any manner.

Key Skills:

Typing, Data Entry, Customer Service, AS400, Transportation Management Systems, Computer Skills, Paratransit, Microsoft Outlook, Computer Literacy, Dispatching, Logistics, Phone Etiquette

Employment Type: Full-Time

Experience: Years

Vacancy: 1

Hourly Salary: $16 - $18

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