Job Description
At Zendesk, the product marketing department serves as the connective tissue between our products, customers, and GTM teams. Our Product Marketers excel in a diverse range of skills, combining strategic thinking with hands-on execution. Beyond strong communication and teaching abilities, you’ll need to dive deep into the technical intricacies of our products. You’ll collaborate closely with Product Managers to stay ahead of the roadmap, ensuring seamless product launches and effective enablement for GTM teams.
What you'll be doing
- Partner with Product Management to define and articulate the value proposition of new features for our chat & messaging products.
- Develop compelling messaging and positioning for Zendesk’s messaging products to drive awareness, adoption, and engagement.
- Conduct market research and competitive analysis to inform product strategy and positioning.
- Drive GTM strategy including launch planning, execution, and sales enablement.
- Work closely with customer success teams to identify and capture compelling customer stories that highlight the impact of Zendesk’s messaging solutions.
What you bring to the role
- Strong storytelling skills with the ability to translate technical capabilities into compelling narratives.
- An understanding of developer-facing technologies such as APIs and SDKs. The ability to translate technical concepts into customer value.
- Passion for customer experience, messaging technology, and digital transformation.
- Experience collaborating with cross-functional teams to execute successful go-to-market initiatives.
- Highly organized with experience managing complex projects involving multiple stakeholders.
Basic Qualifications:
- Bachelor's degree. STEM or business degrees preferred.
- 4+ years of product marketing experience, preferably in SaaS or customer experience technologies.
- Proficient in commonly used business tools such as Slack, Microsoft Teams, Google Workspace, or Microsoft Office.
Preferred Qualifications:
- Familiarity with Zendesk or similar customer experience platforms.
- Experience working as an agent or team lead on a customer service or technical support team, providing hands-on support and resolving customer inquiries.
Where We Work:
We’re aiming to hire this role in one of our marketing hub locations: San Francisco, Austin, Seattle.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
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