The Pulpo Group
The Pulpo Group is hiring: Barista in Ann Arbor
The Pulpo Group, Ann Arbor, MI, United States, 48113
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Description
The Barista Carry Out Crew member is a key part of the Service Team, ensuring guests have a seamless carry-out experience. They excel in coffee, tea, and menu knowledge, providing exceptional hospitality while maintaining The Boro's cleanliness and organization.
Core Duties & Responsibilities
- Welcome guests warmly in-person and over the phone, offering expert guidance on menu offerings and promotions.
- Actively sell future experiences, offer pairings, and suggest alternatives to enhance guest satisfaction.
- Educate customers on coffee, tea, and beverage options, highlighting quality, value, and story of each product.
- Operate Upserve POS system proficiently and handle phone functions efficiently.
- Process phone and online orders accurately and coordinate pickup or delivery.
- Prioritize tasks, problem-solve, and ensure orders are complete and correct.
- Maintain a clean and organized workspace, setting up the next team member for success.
Additional Expectations
- Be reliable, professional, and organized, embodying hospitality at all times.
- Maximize sales opportunities and seek ways to enhance guest experiences.
- Be mindful of efficiency and productivity, while multitasking and maintaining a friendly demeanor as the face of the restaurant.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Hospitality