Highgate
Position: Barista
Location: Key West
Company: Blue Flamingo, operated by Highgate Hotels
Compensation: Hourly
Overview: Baristas perform various duties including customer service, taking orders, and preparing coffee, tea, and other beverages according to customer specifications. They also operate cash registers and credit card machines.
Responsibilities:
- Maintain a calm demeanor during high volume or unusual events to ensure smooth store operations and set a positive example.
- Evaluate environment and customer cues to anticipate needs.
- Communicate information to management to foster a warm and welcoming environment.
- Assist with training new partners, providing positive reinforcement and respectful coaching.
- Deliver outstanding customer service, acting with a customer-first attitude and responding to needs.
- Follow operational policies for cash handling, safety, and security to ensure partner safety.
- Keep workspace clean and organized for efficient resource and product access.
- Maintain regular attendance and punctuality.
- Consistently provide quality beverages, whole beans, and food products, adhering to standards.
- Follow health, safety, and sanitation guidelines.
Qualifications: No previous experience required.
Physical Requirements:
- Occasional pushing, pulling, lifting, or carrying up to 40 pounds.
- Ability to stand throughout the shift.
- Reaching, turning, and performing precision work constantly.
General Requirements:
- Maintain a warm and friendly demeanor at all times.
- Effective verbal and written communication skills.
- Ability to listen, understand, and clarify concerns.
- Multitask and prioritize effectively.
- Attend all required meetings and training sessions.
- Maintain personal appearance, uniform, and grooming standards.
- Identify problem areas and assist in implementing solutions.
- Perform other duties as assigned by management.