RIT Solutions, Inc.
Business Analyst Job at RIT Solutions, Inc. in Farmington Hills
RIT Solutions, Inc., Farmington Hills, MI, US
Openings: 3
Key Responsibilities:
Required Qualifications:
Preferred Qualifications:
Key Responsibilities:
- Intake & Rerouting: Manage incoming calls related to card complaints, re-routing issues to appropriate vendors for resolution.
- Collaborative Work: Collaborate closely with the internal team and external vendors to resolve customer complaints and provide solutions.
- Systems Proficiency: Learn and efficiently navigate various systems, including Converge and service provider customer service systems.
- Understanding Regulatory Components: Apply knowledge of regulatory components to address complaints in compliance with industry standards.
- Detail-Oriented: Maintain a high level of accuracy and attention to detail when processing complaints and interacting with customers and vendors.
- Customer Service Focus: Provide friendly, professional, and effective support to cardholders and partners.
Required Qualifications:
- Customer Service Excellence
- Banking/Financial Services Support experience
- Salesforce experience
- Ability to learn and adapt quickly to new systems and processes.
- Ability to work effectively in a fast-paced environment, with a focus on problem-solving and resolution.
- Strong attention to detail and organizational skills.
Preferred Qualifications:
- Card Program Knowledge: Experience with banking card programs (Retail/Commercial) is preferred.
- Consumer Regulations Knowledge: Familiarity with consumer protection regulations (such as Reg E) is highly desired.
- Systems Exposure: Prior experience with card payment systems (e.g., Converge or similar platforms) is a plus.