InfoVision Inc. is hiring: Business Analyst in San Francisco

Overview

We have an immediate Openings with Our Direct Client for a Long-term contract position

• Job Title: Business Analyst


• Duration: 12 Months

Responsibilities

• Own user-support, maintain documentation (process & training), air traffic control
  
  
  
  • Answer directly if it’s a question about basic functionality (via knowledge from Vendor training resources or from being a user in the system)
  
  
  • Answer directly about general product roadmap questions
  
  
  • Configure OOTB features for brand admins once alignment is reached
  
  
  • Open tickets for the product team/brand admins as needed
  
  
  • Be able to discern technical questions and know whether to raise to Engineers or Vendor
  
  
  • Direct product questions to Product Manager
  
  
  
  


• Own Link Tickets: Track progress on open tickets and SLA


• Support Business Process Documentation: Create current state process maps for features we want to build in the DAM (e.g. document Select and Edit workflow processes for all brands and current pain points)
  
  
  
  • As the expert on business processes, should be able to help Product Manager identify areas to go after to improve user experience
  
  
  • Document future-state processes as-needed and help calculate time savings/value add as a result of implementing new features (to be reported out to governance)
  
  
  • Create and maintain training materials, including quick reference guides (use Vendor training documentation as needed)
  
  
  
  

Application details

• Full Name:


• Phone:


• E-mail:


• Rate:


• Location:


• Availability:


• Date of Birth:


• LinkedIn Profile:


• Availability for the interview:


• Availability for the project:

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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