eTeam Inc.
Job Title - Business Analyst
Duration - 6 months contract
Location - San Francisco, CA
Job Description -
Duration - 6 months contract
Location - San Francisco, CA
Job Description -
- Own user-support, maintain documentation (process & training), air traffic control:
- User Support: Be the point of contact to triage questions from Brand Admins
- Answer directly if it's a question about basic functionality (via knowledge from Vendor training resources or from being a user in the system)
- Answer directly about general product roadmap questions
- Configure OOTB features for brand admins once alignment is reached
- Open tickets for the product team/brand admins as needed
- Be able to discern technical questions and know whether to raise to Engineers or Vendor
- Direct product questions to Product Manager
- Own Link Tickets: Track progress on open tickets and SLA
- Support Business Process Documentation: Create current state process maps for features we want to build in the DAM (e.g. document Select and Edit workflow processes for all brands and current pain points)
- As the expert on business processes, should be able to help Product Manager identify areas to go after to improve user experience
- Document future-state processes as-needed and help calculate time savings/value add as a result of implementing new features (to be reported out to governance)
- Training & Documentation:
- Create and maintain training materials, including quick reference guides (use Vendor training documentation as needed)
- Experience with Figma is required.