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Mondo

Mondo is hiring: Business Process Analyst in Boston

Mondo, Boston, MA, US, 02115

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Job Description

Job Description
Apply now: Business Process Analyst , location is Hybrid 3 days onsite . The start date is ASAP for this contract position.

Job Title: Business Process Analyst
Location-Type: Hybrid 3 days onsite
Start Date Is: ASAP
Duration: Contract 12 months
Compensation Range: $69.00-$76.00/hr

Responsibilities

  • Analyze current business processes and workflows to find inefficiencies or gaps
    Facilitate process discovery sessions with stakeholders to gather objectives and challenges

  • Develop process documentation (flowcharts, SOPs, diagrams)

  • Collaborate with IT, operations, and business units to design and implement improvements

  • Gather and document business requirements, aligning them with project goals

  • Lead or participate in process improvement initiatives (Lean, Six Sigma, Agile)
    Assist with system implementations/enhancements, including testing, training, and change adoption

  • Evaluate new processes, track KPIs, and generate reports to measure outcomes

  • Support continuous improvement efforts across the organization


Must Haves

  • Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or related field

  • 3 years of experience in business process analysis, process improvement, or business systems analysis

  • Strong analytical and problem-solving skills with ability to interpret complex data

  • Proficiency in process modeling tools (Visio, Lucidchart, Bizagi, etc.)

  • Experience with process improvement methodologies (Lean, Six Sigma, Agile)

  • Excellent verbal and written communication skills with ability to work across all levels of the organization

  • Strong organizational and time management skills


Nice to Have

  • Nice to Have (Preferred):

  • Certifications: CBPA, Six Sigma, or similar

  • Familiarity with ERP, CRM, or workflow automation tools (ServiceNow, Salesforce, SAP)
    Experience in change management or organizational transformation

  • Exposure to business architecture or enterprise architecture tools