Business Systems Analyst Job at Cleveland Metroparks in Cleveland

Join to apply for the Business Systems Analyst role at Cleveland Metroparks

Join to apply for the Business Systems Analyst role at Cleveland Metroparks

Cleveland Metroparks is seeking a detail-oriented and technically curious Business Systems Analyst to support the Park District’s financial systems and its users. This role plays a vital part in maintaining the reliability and performance of systems including the Munis (Tyler) ERP platform, point-of-sale systems, payment gateways, banking interfaces, and other financial technologies, as well as educating employees in their use.

The Business Systems Analyst works closely with the Director of Business Systems, Accounting Manager, and various internal stakeholders to ensure seamless operation and understanding of financial systems and to identify opportunities for process improvement, system optimization, and enhanced reporting. This position is ideal for a candidate who combines accounting knowledge with strong system troubleshooting skills and a customer-focused mindset, demonstrating problem-solving ability, technical aptitude, and a proactive approach to learning, applying, and explaining new technologies.

Key Responsibilities:

• Applies foundational accounting knowledge to support financial system integrity, ensure accurate data reporting, and assist with daily and year-end processes.
• Provides responsive, service-oriented support to internal users by promptly resolving system issues, offering training, and promoting effective use of financial technologies.
• Manages system access, user rights, and transaction approval workflow logic to ensure security and compliance across ERP, banking, and reporting platforms.

Other Responsibilities:

• Provides day-to-day support for financial systems, serving as a primary contact for user issues and coordinating with vendors for resolution.
• Collaborates with internal teams and IT to troubleshoot issues, implement enhancements, and maintain reliable system performance.
• Supports system upgrades, integrations, and financial technology projects through requirements gathering, testing, and configuration.
• Maintains data integrity, enforces financial controls, and ensures consistency in financial reporting processes.
• Develops user training materials, system documentation, and reporting tools to support business operations.
• Partners with stakeholders to identify process improvements and optimize the use of financial systems.
• Serves as a liaison with software vendors and oversees vendor performance and service delivery.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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