Seronda Network is hiring: Call Center Agent in San Antonio

Overview

Join to apply for the Call Center Agent role at Think Tell Junction.

Location: San Antonio, TX

Job Details

Job Title: Call Center Agent

Company: Think Tell Junction

Location: San Antonio, TX

Salary: $17 - $23 per hour

Job Type: Full-Time

Work Type: In-person (on-site)

About Us

Think Tell Junction is a dynamic and innovative company specializing in providing exceptional products and services to our clients. Based in San Antonio, we pride ourselves on our customer-centric approach and commitment to excellence. Our team is dedicated to building lasting relationships with clients and helping them achieve their goals.

Job Description

We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a crucial role in providing exceptional customer service to our clients through various communication channels including phone calls, emails, and live chat.

Responsibilities

• Handle incoming customer calls and respond to inquiries promptly and courteously.
• Resolve customer complaints and issues effectively while maintaining a positive attitude.
• Provide accurate information about products and services to customers and potential clients.
• Document all customer interactions and update relevant information in the database.
• Follow up on customer inquiries to ensure complete satisfaction and resolution of issues.
• Collaborate with team members and other departments to improve customer service processes.

Skills Required

• High school diploma or equivalent; additional education in customer service or related field is a plus.
• Proven experience in a customer service or call center role is preferred.
• Excellent verbal and written communication skills with a strong command of the English language.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with call center software and CRM systems is advantageous.
• Ability to work flexible hours, including evenings and weekends as needed.

Benefits

• Competitive hourly wage ranging from $17 to $23.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional growth and advancement.
• Supportive and collaborative work environment.

Note: On-campus work in San Antonio, TX.