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About Us
At Messa Sync, we are dedicated to transforming how businesses connect with their customers. As a leader in integrated communications and support services, we specialize in delivering tailored customer engagement solutions across various industries. Our mission is to ensure seamless, efficient, and human-centered interactions that build trust and drive results. We are growing rapidly and looking for talented individuals who share our commitment to excellence and service.
Company Description
About Us
At Messa Sync, we are dedicated to transforming how businesses connect with their customers. As a leader in integrated communications and support services, we specialize in delivering tailored customer engagement solutions across various industries. Our mission is to ensure seamless, efficient, and human-centered interactions that build trust and drive results. We are growing rapidly and looking for talented individuals who share our commitment to excellence and service.
Job Description
Job Description
Messa Sync is seeking a professional and customer-focused Call Center Agent to join our Chicago team. The ideal candidate will handle incoming and outgoing customer calls, resolve inquiries, and provide support with clarity and empathy. You will represent the voice of our brand and ensure each interaction is a positive one.
Responsibilities
- Answer incoming calls and respond to customer inquiries in a timely and courteous manner
- Handle outbound calls to follow up on customer needs or provide requested information
- Document all interactions accurately in our CRM system
- Resolve customer issues efficiently or escalate them to the appropriate department
- Maintain a high level of professionalism and product knowledge
- Meet or exceed daily performance targets and quality standards
- Collaborate with team members and supervisors to improve processes
Qualifications
- High school diploma or equivalent; associate degree is a plus
- 1+ year of experience in a call center or customer service environment preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and remain calm under pressure
- Proficient in using computers and call center software
Benefits
- Competitive salary based on experience
- Opportunities for career growth and internal advancement
- Comprehensive training and ongoing development
- Health, dental, and vision insurance
- Paid time off and holidays
- Supportive and inclusive work environment
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Advertising Services
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