Call Center Customer Service Agent Job at Hustle Notice Biz in Chicago

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Job Details

Department: Hustle Notice Biz

Location: Chicago, IL

Compensation: $17.25 - $23.50 / hour

Job Description

Title: Call Center Customer Service Agent

Type: Full-Time

Summary: We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. You will be the first point of contact for our valued customers, addressing inquiries, providing information about products and services, and resolving issues.

Key Responsibilities

1. Answer inbound calls promptly and professionally.
2. Assist customers with inquiries regarding products and services.
3. Resolve customer issues efficiently via telephone.
4. Document interactions and maintain accurate records.
5. Provide information about billing, account status, and promotions.
6. Escalate complex issues to the appropriate department when necessary.

Skills and Qualifications

1. High school diploma or equivalent; additional education/certification is a plus.
2. Experience in a customer service role, preferably in a call center environment.
3. Excellent verbal and written communication skills.
4. Strong problem-solving skills and attention to detail.
5. Ability to handle high call volume in a fast-paced environment.
6. Proficiency with CRM software and Microsoft Office Suite.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Business Consulting and Services

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