Overview
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Ruby Receptionists: Be the Friendly Voice that Makes a Difference! This is an inbound call center role in a fast-paced environment focused on exceptional customer service.
You will be the first impression for callers, handling incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on a state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. This role is inbound only; no outbound telemarketing or hard sales.
The office operates 24 hours a day, 365 days a year, and this role requires weekend shifts and availability on holidays. Flexibility is a plus.
Locations: Chesapeake, VA and Virginia Beach, VA. All interviews for either location will take place at the Chesapeake, VA office.
Compensation: $21 per hour with perfect attendance; without perfect attendance, $19 per hour.
Responsibilities
- Professionally handle incoming calls, greet callers, and take messages or transfer calls as needed
- Use the call processing system and tools to prioritize customer needs
- Provide and request required information to assist callers
- Maintain a professional attitude and appearance; be a team player
Qualifications
- Good written and verbal communication skills
- Minimum typing speed of 40 WPM
- Punctual and dependable work ethic
- Administrative Assistant experience is a plus
Benefits
- Employee Stock Ownership Plan
- Full Medical, Dental, and Vision
- 2 Weeks Paid Vacation in Year 1
- 401k with Matching Contributions
- Life Insurance Policy
- Legal Assistance
Shift
- Full-Time - 40 hours, 8-hour shifts
- Various shifts available
- Must be available to work a weekend day (Sat or Sun each week)
Other
We are an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.