Call Center Agent Job at Ruby Receptionists in Norfolk

Ruby Receptionists: Be the Friendly Voice that Makes a Difference!

Do you thrive in a fast-paced environment where exceptional customer service is the name of the game? Are you passionate about making a positive first impression and exceeding expectations?

If you answered yes, then we want you on our team! Ruby Receptionists is searching for talented and enthusiastic individuals to join our growing family of virtual receptionists.

You'll provide callers with an impressive first impression while representing our client's business! You'll be the face of that company, the first impression, the one they'll remember speaking with. You'll also run-down other tasks such as setting appointment confirmations and making follow-up calls.

You'll need to have a naturally pleasant and charismatic personality with the desire to please in a fast-paced environment. Our office is open 24 hours a day, 365 days a year. This role also requires a weekend shift and availability to work on holidays. Flexibility is a plus.

Customer service experience is a plus but not required.

We are looking to fill positions at our Chesapeake, VA and Virginia Beach, VA locations! *All interviews for either location will take place at our Chesapeake, VA office.

Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.

To be successful in this role, you must have:

• Professional attitude and appearance / Team Player
• Administrative Assistant experience is a plus
• Good written and verbal communication skills
• Minimum typing speed of 40 WPM
• Punctual and dependable work ethic

Pay and Benefits

• Employee Stock Ownership Plan • Full Medical, Dental, and Vision • 2 Weeks Paid Vacation in Year 1 • 401k with Matching Contributions • Life Insurance Policy • Legal Assistance

Shift:

• Full-Time - 40 hours, 8 hour shifts
• Various shifts available!
• Must be available to work a weekend day (Sat or Sun each week)

Compensation: $21 / Hour with perfect attendance.

Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $19 / Hour.

Ruby Receptionists is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Job Posted by ApplicantPro