We’re seeking reliable and organized individuals to join our team as Remote Call Center Agents. This fully remote position involves making follow-up calls to customers, confirming appointments, checking satisfaction, and assisting with billing or scheduling inquiries. Using structured scripts, you'll maintain a helpful, friendly tone while handling straightforward tasks. If you enjoy working with clear instructions, predictable tasks, and ensuring customer satisfaction, this role could be a great fit.
Job Responsibilities:
- Make outbound calls to follow up with customers, confirm appointments, or check satisfaction
- Assist callers with basic billing questions and guide them through online portals or payment systems
- Accurately record call details in internal systems
- Send follow-up emails with confirmations or reminders based on call outcomes
- Occasionally support inbound calls during high-volume periods
- Stay up-to-date on tools and procedures through regular team communication
Qualifications:
- Strong verbal communication and listening skills
- Ability to follow a script while maintaining a natural, friendly tone
- Comfortable with structured workflows and repetitive tasks
- Highly organized and self-motivated in a remote work environment
- Reliable home office setup, including stable internet and a quiet workspace
- Previous experience in call centers or customer service is helpful, but not required
- Positive attitude and willingness to learn new systems and processes
- 100% remote work—no commuting required
- Monthly pay: $3,500– $3,800
- Paid training with detailed guides and ongoing support
- Flexible shift options, including evening and weekend availability
- Collaborative team environment and supportive leadership
- Long-term career growth and advancement opportunities
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Customer Service and ConsultingIndustries
Telephone Call Centers and Business Consulting and Services
Referrals increase your chances of interviewing at Talentoma by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Pension plan
Paid maternity leave
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