Call Center Representative Job at Akkodis in Phoenix

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Akkodis is seeking a Call Center Agent for a Contract job in Phoenix, Arizona. Ideally looking for someone who has a Minimum of 2 years in a call center or equivalent customer service position.

Pay Range:$17 -$18/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.

Responsibilities:

• Resolve complex inquiries from callers and contact center agents.

• Take ownership of calls escalating beyond contact center agents.

• Identify and escalate unscripted issues to the resource team.

• Manage escalation log to ensure timely follow-up.

• Provide general assistance with calls in downtime as needed.

Qualifications:

• Minimum of 2 years in a call center or equivalent customer service position.

• Experience with escalated or supervisory phone calls strongly preferred.

• Exceptional verbal and written communication skills.

• Ability to proof-read and edit written responses resulting in no spelling, grammar, or punctuation errors.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at irfan.murtuza@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service and Other

• Industries

  IT Services and IT Consulting, Legal Services, and IT System Custom Software Development

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