Park One of Florida
Park One of Florida is hiring: Experienced Automotive Call Center Agent in Winte
Park One of Florida, Winter Park, FL, United States, 32792
Experienced Automotive Call Center Agent
Role overview: Service BDC Agent - Experienced Automotive Call Center Agent at Lexus of Orlando and Lexus of Winter Park.
Location: Winter Park, FL
Company: Lexus of Orlando and Lexus of Winter Park
Overview
The Service BDC Agent position is for experienced call center agents, particularly those with a background in the automotive industry, to join a respected luxury dealership. This role focuses on building guest relationships, coordinating service appointments, and supporting dealership aftersales operations.
Key Qualifications
- Technical Skills: Proficiency in Microsoft Excel
- Team Fit: Dependable, driven team player with a "can-do" attitude
- Skills: Excellent communication, organization, and customer service skills
- Language: Bilingual proficiency is a plus
Responsibilities
- Build strong rapport with guests to secure service appointments and instill confidence in the dealership
- Utilize CRM software to handle reservations and maintain effective follow-up
- Make outbound calls to schedule accessories or equipment installation for vehicle purchases
- Gain in-depth knowledge of products and services
- Provide a world-class experience to every guest
- Flexible availability for day, evening, and weekend shifts (closed Sundays)
Benefits
- Insurance: BCBS FL Healthcare, dental, vision, life, AD&D, and disability coverage through Allstate
- Retirement & Time Off: 401(k), paid vacations, and holidays
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: Motor Vehicle Manufacturing