Service BDC Call Center Agent Job at Cool Springs International, LLC in Franklin

Overview

Join to apply for the Service BDC Call Center Agent role at Cool Springs International, LLC.

Toyota of Cool Springs is seeking a well-spoken, friendly, and customer-centric call center agent.

Summary

Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.

Responsibilities

• Answers incoming calls promptly and professionally
• Obtains customer and vehicle information
• Creates appointments for vehicle maintenance, service and recalls
• Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments

Qualifications

• Positive attitude
• Well-spoken with previous call center/receptionist experience
• Proficiency with computers
• Must be able to multi-task
• Must be a solution-oriented problem solver
• Customer Satisfaction focused

What We Offer

• Base pay range: $19.50/hr - $19.50/hr
• Base pay: $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour
• 401(k) Savings Plan with Employer-Match
• Medical Insurance
• Dental Plan
• Vision Plan
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Vacation
• 5-Day Work Week
• Locally Owned
• We promote from within

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Motor Vehicle Manufacturing

Referrals increase your chances of interviewing at Cool Springs International, LLC by 2x