Call Center Customer Service Agent Job at The Michelle Martin Group in Norfolk

Join MMG as a Part-time Customer Service Agent, the first point of contact for customers!

As a Customer Service Agent, you'll be the primary point of contact, delivering top-notch service for Paratransit customers. Your helpful communication skills and ability to problem-solve quickly and efficiently will help you provide a positive experience for callers.

This is a part-time, 100% onsite role.

Location:Norfolk, VA

Type: Onsite (35+ hours/week) with at least ONE Weekend Day Availability.

Hours: 8:00 AM - 5:00 PM

**35 hours+ per week **

About The Michelle Martin Group (MMG):

The Michelle Martin Group (MMG) is a leading staffing and recruitment solutions provider, dedicated to connecting talented individuals with rewarding opportunities across various industries. With a commitment to excellence, integrity, and inclusivity, we strive to make positive and intentional connections with both our candidates and clients. Join us in our mission to build healthier and stronger communities through meaningful employment opportunities.

Job Responsibilities:

• Answer inbound calls and provide excellent customer service to Paratransit customers. (NO cold calling!)
• Communicate effectively over the phone to ensure efficient scheduling and provide timely updates on rides and manifests.
• Maintain customer information within the company software (call center software)

Ideal Candidate Requirements:

• Strong telephone etiquette and a drive for success
• Customer-focused and motivated demeanor
• Calm and professional demeanor
• Proficient computer skills
• Exceptional communication and active listening skills
• Ability to multitask and thrive in an ever-changing environment
• Quick problem-solving skills and a growth-oriented and solutions-oriented mindset to solve evolving work issues

Additional Qualifications (a plus!):

• 1-year related experience, preferably within a call center environment
• A genuine passion for helping others and creating positive and productive experiences
• High school diploma or post-secondary education
• Bilingual skills, in Spanish, are a plus

Benefits:

• Paid Training and ongoing support
• Direct Deposit
• Paid Time Off
• Competitive Pay
  
• Health benefits

If you’re driven and looking for a place to grow long-term, come join us!

The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.