Tomgill
Tomgill is hiring: Business Development Call Center Agent in Florence
Tomgill, Florence, KY, United States, 41022
BDC AGENT
Monday-Friday with a shift in between 7:30am-6pm, rotating Saturdays 8am-5pm
Benefits:
- Health Insurance
- Health savings account
- Dental Insurance
- PTO
- Vision Insurance
- 401(k) Matching
- Employee Discount
- Life Insurance
- Referral program
- Retirement plan
What you will do:
- Answer customer calls, emails, and texts in a timely manner.
- Schedule appointments.
- Assist customers with their automotive questions/ needs.
- Data mining to increase appointments.
- Building relationships for long term customer retention.
- Maintain the dealership reputation by professionalism and having knowledgeable communication skills with customers.
- Maintaining interdepartmental relationships to more efficiently meet customer needs.
Qualifications:
- High school diploma or equivalent; additional education or relevant certifications in customer service or automotive fields are a plus.
- Ability to pass background check & drug screening.
- Motor vehicle record in good standing
- Proven experience in customer service, preferably in an automotive service setting.
- Excellent verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner.
- Strong organizational and time management skills to handle multiple calls and appointments efficiently.
- Proficiency in using customer relationship management (CRM) software and scheduling tools.
- Knowledge of automotive maintenance and repair services is advantageous.
- Ability to remain calm and composed under pressure while delivering exceptional customer service.
- A positive attitude, strong work ethic, and a passion for providing excellent customer experiences.