Business Development Call Center Agent Job at Tom Gill Chevrolet in Florence

BDC AGENT

Monday-Friday with a shift in between 7:30am-6pm, rotating Saturdays 8am-5pm

Benefits:

• Health Insurance
• Health savings account
• Dental Insurance
• PTO
• Vision Insurance
• 401(k) Matching
• Employee Discount
• Life Insurance
• Referral program
• Retirement plan

What you will do:

• Answer customer calls, emails, and texts in a timely manner.
• Schedule appointments.
• Assist customers with their automotive questions/ needs.
• Data mining to increase appointments.
• Building relationships for long term customer retention.
• Maintain the dealership reputation by professionalism and having knowledgeable communication skills with customers.
• Maintaining interdepartmental relationships to more efficiently meet customer needs.

Qualifications:

• High school diploma or equivalent; additional education or relevant certifications in customer service or automotive fields are a plus.
• Ability to pass background check & drug screening.
• Motor vehicle record in good standing
• Proven experience in customer service, preferably in an automotive service setting.
• Excellent verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner.
• Strong organizational and time management skills to handle multiple calls and appointments efficiently.
• Proficiency in using customer relationship management (CRM) software and scheduling tools.
• Knowledge of automotive maintenance and repair services is advantageous.
• Ability to remain calm and composed under pressure while delivering exceptional customer service.
• A positive attitude, strong work ethic, and a passion for providing excellent customer experiences.