Job Description
This role is perfect for candidates who are open to short-term work assignments and enjoy helping customers. As a Call Center Representative, you will handle inbound and outbound calls, assist with inquiries, resolve issues, and provide a positive customer experience.
Key Responsibilities:
Answer inbound calls promptly and professionally, addressing customer inquiries and concerns.
Make outbound calls as needed for follow-ups, reminders, or customer outreach campaigns.
Document all customer interactions accurately in the system.
Escalate complex issues to the appropriate department for resolution.
Meet daily/weekly call volume and quality targets.
Maintain confidentiality and adhere to company policies and procedures.
Qualifications:
High school diploma or equivalent required.
Previous call center or customer service experience preferred.
Excellent verbal and written communication skills.
Ability to multitask, stay organized, and work in a fast-paced environment.
Strong problem-solving and active listening skills.
Comfortable working with computers and learning new systems quickly.
Pay Details: $17.00 to $19.00 per hour
Search managed by: Amaka Mozie
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.