Call Center Representative Job at FTS, LLC. in Rockville

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About The Role

FTS Inc is partnering with a fast-growing nonprofit organization in Rockville, MD, to bring on a

Job Description

Job Description

Position: Call Center Representative

Location: Rockville, MD (Onsite)

Employment Type: Contract-to-Hire

Industry: Nonprofit

About The Role

FTS Inc is partnering with a fast-growing nonprofit organization in Rockville, MD, to bring on a Call Center Representative. This position offers a contract-to-hire path, giving candidates the chance to transition smoothly into a permanent role. As an added benefit, FTS Inc provides comprehensive contractor benefits starting from day one.

In this position, you will serve as the primary contact for customers, assisting with inquiries, addressing concerns, and ensuring each interaction delivers an excellent experience. The role requires professionalism, strong communication skills, and the ability to handle a wide range of customer needs efficiently.

Key Responsibilities

• Manage incoming phone calls with courtesy and professionalism, ensuring customers feel supported.
• Provide clear and accurate information on company policies, services, and available programs.
• Record and update customer interactions in internal databases with accuracy.
• Support customers in resolving issues and escalate complex cases when needed.
• Apply effective communication techniques and professional phone etiquette to build trust and confidence.
• Partner with colleagues to improve workflows and enhance customer satisfaction.
• Maintain up-to-date knowledge of company offerings; familiarity with medical office procedures or terminology is an advantage for specific client needs.
  
  

Required Skills Additional Language Skills Are Highly Valued.

• Demonstrated ability to deliver empathetic, customer-focused service.
• Strong verbal and written communication skills.
• Experience with data entry and comfort using customer management systems.
• Familiarity with medical office processes or terminology is a plus, but not required.
• Ability to remain calm and focused while handling multiple priorities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Truck Transportation

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