FTS
Join to apply for the
Call Center Representative
role at
FTS, LLC. 4 days ago Be among the first 25 applicants Join to apply for the
Call Center Representative
role at
FTS, LLC. About The Role
FTS Inc is partnering with a fast-growing nonprofit organization in Rockville, MD, to bring on a Job Description
Job Description
Position:
Call Center Representative
Location:
Rockville, MD (Onsite)
Employment Type:
Contract-to-Hire
Industry:
Nonprofit
About The Role
FTS Inc is partnering with a fast-growing nonprofit organization in Rockville, MD, to bring on a
Call Center Representative . This position offers a contract-to-hire path, giving candidates the chance to transition smoothly into a permanent role. As an added benefit, FTS Inc provides comprehensive contractor benefits starting from day one.
In this position, you will serve as the
primary contact for customers , assisting with inquiries, addressing concerns, and ensuring each interaction delivers an excellent experience. The role requires professionalism, strong communication skills, and the ability to handle a wide range of customer needs efficiently.
Key Responsibilities
Manage incoming phone calls with courtesy and professionalism, ensuring customers feel supported. Provide clear and accurate information on company policies, services, and available programs. Record and update customer interactions in internal databases with accuracy. Support customers in resolving issues and escalate complex cases when needed. Apply effective communication techniques and professional phone etiquette to build trust and confidence. Partner with colleagues to improve workflows and enhance customer satisfaction. Maintain up-to-date knowledge of company offerings; familiarity with medical office procedures or terminology is an advantage for specific client needs.
Required Skills Additional Language Skills Are Highly Valued.
Demonstrated ability to deliver empathetic, customer-focused service. Strong verbal and written communication skills. Experience with data entry and comfort using customer management systems. Familiarity with medical office processes or terminology is a plus, but not required. Ability to remain calm and focused while handling multiple priorities. Seniority level
Seniority level
Entry level Employment type
Employment type
Contract Job function
Job function
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Call Center Representative
role at
FTS, LLC. 4 days ago Be among the first 25 applicants Join to apply for the
Call Center Representative
role at
FTS, LLC. About The Role
FTS Inc is partnering with a fast-growing nonprofit organization in Rockville, MD, to bring on a Job Description
Job Description
Position:
Call Center Representative
Location:
Rockville, MD (Onsite)
Employment Type:
Contract-to-Hire
Industry:
Nonprofit
About The Role
FTS Inc is partnering with a fast-growing nonprofit organization in Rockville, MD, to bring on a
Call Center Representative . This position offers a contract-to-hire path, giving candidates the chance to transition smoothly into a permanent role. As an added benefit, FTS Inc provides comprehensive contractor benefits starting from day one.
In this position, you will serve as the
primary contact for customers , assisting with inquiries, addressing concerns, and ensuring each interaction delivers an excellent experience. The role requires professionalism, strong communication skills, and the ability to handle a wide range of customer needs efficiently.
Key Responsibilities
Manage incoming phone calls with courtesy and professionalism, ensuring customers feel supported. Provide clear and accurate information on company policies, services, and available programs. Record and update customer interactions in internal databases with accuracy. Support customers in resolving issues and escalate complex cases when needed. Apply effective communication techniques and professional phone etiquette to build trust and confidence. Partner with colleagues to improve workflows and enhance customer satisfaction. Maintain up-to-date knowledge of company offerings; familiarity with medical office procedures or terminology is an advantage for specific client needs.
Required Skills Additional Language Skills Are Highly Valued.
Demonstrated ability to deliver empathetic, customer-focused service. Strong verbal and written communication skills. Experience with data entry and comfort using customer management systems. Familiarity with medical office processes or terminology is a plus, but not required. Ability to remain calm and focused while handling multiple priorities. Seniority level
Seniority level
Entry level Employment type
Employment type
Contract Job function
Job function
Other Industries
Truck Transportation Referrals increase your chances of interviewing at FTS, LLC. by 2x Get notified about new Call Center Representative jobs in
Rockville, MD . Bethesda, MD $40,000.00-$44,000.00 3 weeks ago Customer Call Center Representative (Seasonal)
Falls Church, VA $19.00-$23.00 1 month ago Silver Spring, MD $18.01-$20.00 1 year ago Silver Spring, MD $15.00-$16.00 1 month ago Gaithersburg, MD $16.50-$20.25 7 months ago Call Center Specialist - ON-SITE - Contract-to-Hire
Member Service Center Representative I/II
Call Center Agent DARCARS Automotive Group
Arlington, VA $50,000.00-$80,000.00 2 weeks ago Call Center Representative - Center of Cancer and Blood Disorders
Silver Spring, MD $37,336.00-$54,204.80 1 week ago Member Service Center Representative I/II
Vienna, VA $50,000.00-$80,000.00 2 weeks ago Tysons Corner, VA $50,000.00-$80,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr