Call Center Representative Job at ROCS Grad Staffing in Great Falls Crossing

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This range is provided by ROCS Grad Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.00/hr

Direct message the job poster from ROCS Grad Staffing

Join a mission-driven financial institution where the contact center serves as a launchpad for long-term career growth. Many team leaders and branch managers began in this very role. If you're looking to build your career in customer service or banking, this is a fantastic entry point with clear upward mobility. The team offers strong mentorship, performance incentives, and a supportive environment for learning.

Responsibilities:

• Serve as a point of contact for member inquiries via phone, email, and online tickets
• Make outbound calls to follow up on documentation or support requests (approx. 20 calls/day)
• Troubleshoot account issues and escalate when appropriate
• Maintain and update accurate member records and process service requests
• Cross-sell financial products and services when appropriate
• Perform administrative tasks including data entry, scanning, and general support
• Comply with all financial, regulatory, and security standards

Requirements:

• 1–3 years of experience in customer service, administrative support, or a call center environment
• Previous experience in banking, credit unions, or financial services is a plus
• Must be detail-oriented, organized, and able to multitask efficiently
• Strong communication skills and a willingness to make product recommendations
• Must be comfortable working with numbers and able to pass a credit and background check
• High school diploma or equivalent required
• Ability to pass a series of assessments including typing, computer literacy, and aptitude tests

$18-$20/hr

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at ROCS Grad Staffing by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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