Call center technician Job at RoyPow USA Technology Co LTD in Los Angeles

We are seeking a reliable and technically skilled Call Center Technician to join our growing tech team. In this role, you will provide first-line technical assistance to customers over the phone, via email, or chat. You will troubleshoot product or service issues, provide guidance, and ensure a high level of customer satisfaction.

• Answer incoming customers calls in a professional and timely manner
  
• Troubleshoot and resolve hardware/software or service issues
  
• Guide customers through step-by-step solutions
  
• Escalate complex problems to appropriate teams
  
• Log all customer interactions and updates accurately in the ticketing system
  
• Follow up on unresolved cases to ensure closure
  
• Maintain a strong understanding of company products and services
  
• Support cross-functional teams when needed

• 1+ year of experience in a call center or technical support environment
  
• Strong verbal and written communication skills
  
• Excellent problem-solving and customer service abilities
  
• Ability to work under pressure and multitask in a fast-paced environment