ROYPOW USA is hiring: Call center technician in Los Angeles

Join to apply for the Call center technician role at ROYPOW USA

We are seeking a reliable and technically skilled Call Center Technician to join our growing tech team. In this role, you will provide first-line technical assistance to customers over the phone, via email, or chat. You will troubleshoot product or service issues, provide guidance, and ensure a high level of customer satisfaction.

Responsibilities

• Answer incoming customers calls in a professional and timely manner
• Troubleshoot and resolve hardware/software or service issues
• Guide customers through step-by-step solutions
• Escalate complex problems to appropriate teams
• Log all customer interactions and updates accurately in the ticketing system
• Follow up on unresolved cases to ensure closure
• Maintain a strong understanding of company products and services
• Support cross-functional teams when needed

Qualifications

• 1+ year of experience in a call center or technical support environment
• Strong verbal and written communication skills
• Excellent problem-solving and customer service abilities
• Ability to work under pressure and multitask in a fast-paced environment

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Appliances, Electrical, and Electronics Manufacturing

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.